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If the Customer’s the Copilot, You’re in the Wrong Seat

$24.95

Create a winning service culture in your company! Get this complete guide to deliver exceptional customer experiences that are proven to drive sales and increase loyalty. You’ll learn detailed customer-satisfaction strategies that every employee can use, revealing stories of companies that are re-imagining Customer Experience, and steps to convert unsatisfied or even satisfied customers into highly satisfied champions.

Get autographed, personalized copies of Brian’s book for you and your team:

  • Book price: $24.95
  • Purchase 25 copies or more, and shipping is free! (Applies to U.S. destinations only. Please allow 2 weeks in case Brian is traveling.)

BONUS

Get a free laminated card (normally $9.95) with Brian’s “10 Customer Experience Lessons: Change the world – or even just your business – one customer at a time.” (Applies to U.S. shipping destinations only. Please allow 2 weeks in case Brian is traveling.)

Autographed Copy (Optional)

Description

Create a winning service culture in your company!

Brian Dennis has written the complete guide to deliver exceptional customer experiences that are proven to drive sales and increase loyalty. Internationally recognized, award-winning keynote speaker Brian Dennis has spent more than two decades as an executive in Fortune 200 companies studying what works in building and sustaining quality relationships with customers.

Brian’s book offers:

  • Detailed customer-satisfaction strategies that every employee in the company can use
  • Revealing stories of companies, big and small, that are re-imagining Customer Experience
  • Steps to convert unsatisfied or even satisfied customers into highly satisfied champions
  • Solutions you can implement now to quickly attract new customers and retain existing ones
  • Plus 101 tips, tricks, and lessons to reference over and over again

For bulk orders or international shipping:

We encourage you to order this book for everyone on your team – or your entire company. When you order 25 or more copies, shipping is free (applies to U.S. destinations only). When you order 50 or more copies, you qualify for a quantity discount. For bulk orders or international shipping, please contact us directly at Brian@BrianDennisSpeaker.com.

Click to purchase via:

Amazon: Soft-cover or Kindle
Nook
Apple


Winning at the Front-Line: Lessons in Creating the Ultimate Service Environment

$9.95$15.95

This is the book that started it all – with over 42,000 copies sold, Winning at the Front-Line presents customer service strategies that are still relevant today. Here, Brian Dennis details learnings early in his retail career that demonstrate how to enhance the Customer Experience and get bottom-line results from your service program. You’ll discover techniques to delight your internal customers, manage the angry customer, and provide winning service at the front-line.

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Description

This is the book that started it all – with over 42,000 copies sold, Winning at the Front-Line presents customer service strategies that are still relevant today. Here, Brian Dennis details learnings early in his retail career that demonstrate how to enhance the Customer Experience and get bottom-line results from your service program. You’ll discover techniques to delight your internal customers, manage the angry customer, and provide winning service at the front-line.

Matt, both versions of this book – softcover and downloadable PDF – will be sold via this website’s shopping cart (as opposed to Amazon). Here are shipping prices:

  • 1-24 copies: charge $3.99 per book for shipping
  • 25 copies and more: shipping is free

Bulk orders or international shipping:

We encourage you to order this book for everyone on your team – or your entire company. When you order 25 or more copies, shipping is free (applies to U.S. shipping destinations only). When you order 50 or more copies, you qualify for a quantity discount. For bulk orders or international shipping, please contact us directly at Brian@BrianDennisSpeaker.com.

Additional information

Book Type

Softcover Book, Downloadable PDF


“10 Customer Experience Lessons: Change the world – or even just your business – one customer at a time”

$9.95

Post this laminated card at your desk, in your team’s meeting room, or in the company break room. Better yet, get one for everybody on your team! Brian’s 10 customer service lessons, posted prominently, can help to change your business for the better, one customer at a time.

Description

Post this laminated card at your desk, in your team’s meeting room, or in the company break room. Better yet, get one for everybody on your team! Brian’s 10 customer service lessons, posted prominently, can help to change your business for the better, one customer at a time.

Click HERE to buy Brian’s Customer Experience laminated card

  • $9.95 each
  • Laminated card is approximately 8 inches x 3½ inches
  • Free shipping to U.S. destinations!

For international shipping, please contact us directly at Brian@BrianDennisSpeaker.com.

For bulk orders or international shipping:

We encourage you to order this book for everyone on your team – or your entire company. When you order 25 or more copies, shipping is free (applies to U.S. destinations only). When you order 50 or more copies, you qualify for a quantity discount. For bulk orders or international shipping, please contact us directly at Brian@BrianDennisSpeaker.com.