Re-imagining Tomorrow's Customer Experience Today.™

Winning-Frontline

Winning at the Front-Line: Lessons in Creating the Ultimate Service Environment

$9.95$15.95

This is the book that started it all – with over 42,000 copies sold, Winning at the Front-Line presents customer service strategies that are still relevant today. Here, Brian Dennis details learnings early in his retail career that demonstrate how to enhance the Customer Experience and get bottom-line results from your service program. You’ll discover techniques to delight your internal customers, manage the angry customer, and provide winning service at the front-line.

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Product Description

This is the book that started it all – with over 42,000 copies sold, Winning at the Front-Line presents customer service strategies that are still relevant today. Here, Brian Dennis details learnings early in his retail career that demonstrate how to enhance the Customer Experience and get bottom-line results from your service program. You’ll discover techniques to delight your internal customers, manage the angry customer, and provide winning service at the front-line.

Matt, both versions of this book – softcover and downloadable PDF – will be sold via this website’s shopping cart (as opposed to Amazon). Here are shipping prices:

  • 1-24 copies: charge $3.99 per book for shipping
  • 25 copies and more: shipping is free

Bulk orders or international shipping:

We encourage you to order this book for everyone on your team – or your entire company. When you order 25 or more copies, shipping is free (applies to U.S. shipping destinations only). When you order 50 or more copies, you qualify for a quantity discount. For bulk orders or international shipping, please contact us directly at Brian@BrianDennisSpeaker.com.

Additional Information

Book Type

Softcover Book, Downloadable PDF